Reach the team
Talk to us — Teen Patti My Master support & grievance
Two channels, both warm — a general support inbox for the everyday stuff (a missing deposit, an installer that won't run, a question about a tournament ladder) and a named grievance officer for the formal complaints the IT Rules 2021 framework expects every Indian platform to handle. The fastest channel of all is the chat icon inside the app itself; the email options below are for anyone who prefers a written paper trail.
Everyday support
Deposits, payouts, gameplay, accounts
Cover the lot — a UPI deposit that hung at the rail, a withdrawal you cannot locate in PhonePe, bonus credits that did not post, table-rule clarifications, the install-button-greyed-out problem, even general suggestions about which side games to add next quarter.
Reply target — one Indian business day; quicker through in-app chat.
Grievance officer
Formal complaints, DPDPA & IT Rules escalations
Use this channel when a regular support ticket has not landed where you needed it to, or when you are exercising a data-subject right — access, correction, erasure, withdrawal of consent — under the DPDPA 2023.
Officer named on record: Rahul
A substantive reply lands inside the 30-day window the rules require.
Help us help you faster — what to include
Most tickets close inside the first reply when the opening message carries enough information to act on. The bits we end up asking for, if they are missing, are these:
- The mobile number that the account is registered under — this is the lookup key on our side.
- If the question is about a single deposit, withdrawal or hand, the UTR / transaction reference (you will find it inside the wallet history) or the table session ID for the hand in question.
- A screenshot of the error or the wallet row — Android's volume-down plus power-button capture is fine.
- For app-behaviour reports, the Android version and the app build number — Settings → About inside the app shows both.
If the grievance window passes without resolution
Should a complaint remain unresolved at the thirty-day mark, the DPDPA 2023 grants players a statutory escalation route to the Data Protection Board of India — the Board's complaint mechanism is being rolled out as the law's implementing rules take effect. For payment-rail disputes specifically — a UPI debit that never credited the wallet, a withdrawal that failed inside the banking step — the NPCI dispute resolution channel is the appropriate place to go next. For broader consumer protection, India's National Consumer Helpline (1915, toll-free) and the Department of Consumer Affairs accept complaints from any Indian resident at no cost.
When we are at our desks
The Sunset Bazaar support desk runs seven days a week. The bulk of replies go out between 10:00 and 22:00 IST, which lines up with how most of our players actually open the app. Outside those hours the in-app chatbot picks up the standard questions on its own and queues anything that needs a human for the next morning batch. Grievance reviews, because they require named-officer sign-off, are limited to Indian business days — Monday through Friday, public holidays excluded.
Ready when you are
Light up the table — pull our APK in roughly half a minute.
75 MB APK · Android 5.0+ · UPI deposits from ₹20 · withdrawals from ₹100. No card details needed up-front — just install, sign in, and you are at a live table.